Our Privacy/Shipping/Returns Policies

Name: SMEE Designs Embroidery & Print
Address: 2 West Bank, Droitwich
Telephone: 07359 129 497

SMEE Designs Embroidery & Print

Effective Date:01-09-2025

Business Name: SMEE DESIGNS Embroidery & Print

SMEE DESIGNS Embroidery & Print("we," "our," "us") respects your privacy and is committed to protecting the personal information of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, purchase products, or otherwise interact with us.

1. Information We Collect

We collect information directly from you, automatically through our website, and from third parties (if applicable). This includes:

Personal Information: name, email address, phone number, billing/shipping address, payment details (processed by third-party providers).
Automatically Collected Data: IP address, browser/device data, pages viewed, referring pages, and cookies or similar technologies.
Communications: inquiries sent via email, forms, phone, or social media, and your marketing preferences.

2. How We Use Your Information

Process and fulfill orders, including payment and delivery.
Provide customer support and respond to inquiries.
Operate, secure, and improve our website and services.
Send service messages (order confirmations, invoices) and, with consent, promotional content.
Comply with legal and regulatory obligations.

3. Sharing & Disclosure

We do not sell personal information. We may share it with service providers (payment processors, couriers, IT support), comply with legal requests, or transfer it in connection with a merger or acquisition.

4. Data Security

We use administrative, technical, and physical safeguards to protect data. No method of transmission or storage is completely secure.

5. Data Retention

We retain information only as long as necessary for the purposes outlined in this policy, to meet legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data; request portability; and object to certain processing. You may opt out of marketing at any time.

7. Cookies & Tracking

Our website may use cookies/trackers for functionality, analytics, and personalization. You can disable cookies in your browser, which may affect functionality.

8. International Transfers

Your data may be transferred to jurisdictions with different data-protection laws; we implement appropriate safeguards where required.

9. Third‑Party Links

We are not responsible for the privacy practices of third-party websites linked from our site.

10. Children’s Privacy

We do not knowingly collect data from children under 13.

11. Changes

We may update this Privacy Policy from time to time. The latest version will be posted with an updated effective date.

12. Contact

Contact: info@smee-designs.co.uk • 07359 129 497 • Unit 2 West Bank, Berry Hill Industrial Estate. WR9 9AX

Terms & Conditions

Business Name: SMEE DESIGNS Embroidery & Print

1. General

These Terms govern your use of our website and services. We may update them at any time; the effective date will be revised accordingly.

2. Eligibility

You confirm you are at least 18 (or the age of majority in your jurisdiction) and have authority to enter into contracts.

3. Orders & Payment

All orders are subject to acceptance and availability.
Prices are in Pounds and may change without notice.
Payment must be received in full before production or shipping.
Accepted methods: [Cards / Cash / Bank Transfer].
Custom orders are final once confirmed unless otherwise agreed.

4. Custom Orders

You are responsible for the accuracy and lawfulness of provided artwork/specifications.
We may refuse orders containing offensive, illegal, or infringing content.
Minor variations in colour, placement, or size can occur due to the nature of embroidery/printing.

5. Shipping & Delivery

Delivery times are estimates. We are not responsible for carrier delays. Risk of loss passes on delivery to the carrier.

6. Returns & Refunds

Standard items: return within 7 days if unused and in original packaging. Custom items are non‑returnable unless defective (see Refund & Returns Policy).

7. Intellectual Property

Site content is our property or used under licence. Customer designs remain theirs; they grant us a limited licence to use them solely to fulfil the order.

8. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages. Our aggregate liability is limited to the amount paid for the relevant order.

9. Disclaimer

Product Variations: Colours/finishes may vary from images or proofs.
Website Information: Errors or omissions may occur; we may correct them without notice.
No Guarantee of Results: Outcomes may vary due to production processes.
Services are provided “as is” and “as available,” without warranties.

10. Website Use

Do not misuse the site or interfere with its operation. Unauthorised access, scraping, or malicious activity is prohibited.

11. Privacy

Your use of our site is governed by our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of United Kingdom. Disputes are subject to the exclusive jurisdiction of the courts in Worcestershire.

13. Contact

Contact: info@smee-designs.co.uk • 07359 129 497 • Unit 2 West Bank, Berry Hill Industrial Estate. WR9 9AX

Shipping Policy

Processing Time: Typically within 14 working days from payment. Custom orders may require additional production time.

1. Methods & Costs

Standard and express options are shown at checkout; costs are based on weight, size, and destination.

2. Delivery Estimates

Standard: 14-16 business days
Express: [16-20 business days]

Times are estimates, not guarantees.

3. International Shipping

[We do / We do not] ship internationally. Customs duties/taxes are the customer’s responsibility.

4. Tracking

Tracking details are provided when available.

5. Delays & Risk

We’re not responsible for delays caused by carriers, customs, weather, or events beyond our control. Risk of loss passes upon carrier receipt.

Refund & Returns Policy

1. Eligibility

Standard (non‑custom) items may be returned within7 days of receipt, unused, and in original packaging with proof of purchase. Custom embroidery/print items are non‑returnable except for defects or our error.

2. Non‑Returnable Items

Personalised/custom‑made products
Final‑sale items
Gift cards

3. Refunds

After inspection, approved refunds are issued to the original payment method within [X business days]. Shipping costs are non‑refundable; if you received free shipping, actual shipping may be deducted.

4. Exchanges

We replace defective/damaged items at no extra cost. Contact us with your order number and photos.

5. Return Shipping

Customers cover return postage unless the item is defective/incorrect. Use a trackable service; we cannot guarantee receipt otherwise.

6. Damaged or Defective Items

Report issues within 5 working of delivery with photos so we can resolve promptly.